Excell.Net - Access Support

If you get a message indicating your computer was unable to establish a connection:

Verify the number your computer is dialing. For Local Dialup Access accounts, Excell.Net's local number is (413)525-5003. If you are using our National Dialup Access, you will need to verify your local access number at: http://excell.net/excellnet_national_dialup_access.html
Verify the "User name" is correct in the Dial-up Networking connection box.
Verify the "Password" is correct in the Dial-up Networking connection box.

If you get a message indicating your modem can not be found:

Check your modem configuration.

If you get a message indicating you have no dial tone:

Check the phone line connection to the modem
Check your modem configuration, (your might have more than one modem configured, but only one has the phone line).

If you get a message indicating a busy signal:

Dial the same number with a telephone to see if you get a fast busy signal. A fast busy signal indicates you can't dial out from your location. Wait a few minutes and try again. If this problem continues for a period of time, you will want to notify your telephone company that you are unable to dial out.

If you get a message indicating the computer you are dialing did not answer:

Dial the same number with a telephone to see if a modem answers.
If a modem answers, then either your modem is incorrectly configured, or the problem was transitory.

Modems are commonly harmed by surges of voltage on telephone lines. If you don't have your phone line connected through a surge suppressing device, then your modem may have been damaged. Modems problems are frequently intermittent.

Setting Up A Dialup Connection

What to do if your dialup connection fails!